Frequently Asked Questions

By leading with IT strategy and compliance guidance, Tecnologia fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Global Reach, Local Expertise – We operate in multiple countries, offering on-site and remote support.
End-to-End IT Solutions – From infrastructure to software, we provide complete IT services under one roof.
24/7 Support & Monitoring – Ensuring continuous IT performance and security.
Customized Approach – Tailored solutions that align with business goals and industry requirements.
Cutting-Edge Technology – Utilizing the latest IT innovations for optimal business efficiency.

We ensure fast response times and proactive support by:

24/7 Help Desk & Monitoring – Immediate assistance and issue resolution.
Automated IT Management – Detecting and fixing issues before they impact operations.
On-Site & Remote Support – Providing flexible IT support tailored to business needs.
Dedicated Account Managers – Offering personalized IT strategy and guidance.

Manufacturing – Smart factory solutions, IoT integration, ERP systems
Healthcare – Secure patient data management, compliance solutions
Finance – Cybersecurity, regulatory compliance, cloud banking solutions
Retail & E-commerce – Scalable IT infrastructure, digital transformation
Logistics & Transportation – Real-time tracking, fleet management solutions
Government & Public Sector – Secure IT infrastructure, data protection
At FSSiTech, we are committed to empowering businesses with reliable, innovative, and secure IT solutions that drive success.